Shipping Policy for Bixacity

Effective Date: January 3, 2025

At Bixacity, we understand that fast, secure, and reliable shipping is essential to a great shopping experience. This Shipping Policy outlines how we process and ship orders, the shipping options available, estimated delivery times, and any applicable fees. Please take a moment to review our shipping policy to understand how your order will be processed and delivered.

By placing an order on Bixacity, you agree to the terms and conditions outlined in this policy. If you have any questions or concerns, feel free to contact us at info@bixacity.com.

1. Order Processing Time

We strive to process and ship all orders as quickly as possible. Orders are typically processed within 1-2 business days after they are placed. Business days are Monday through Friday, excluding public holidays. Once an order is placed, you will receive an order confirmation email with the details of your purchase.

Orders placed after 12 PM (Eastern Standard Time) will be processed the following business day. Please note that processing times may be affected by factors such as product availability, high order volume, and special promotional events. If any delay occurs, we will notify you promptly.

2. Shipping Methods and Costs

At Bixacity, we offer a variety of shipping options to ensure that your order arrives safely and on time. Shipping costs are calculated based on the shipping method, the destination, and the size and weight of the products in your order. The available shipping options at checkout will be based on your location.

Here are the main shipping methods we offer:

  • Standard Shipping:
    Estimated delivery time: 5-7 business days.
    This is the most economical shipping option for domestic orders.
    Shipping rates are calculated based on the size and weight of your order and your shipping address.

  • Expedited Shipping:
    Estimated delivery time: 2-3 business days.
    This option is ideal for customers who need their orders faster. An additional fee applies.

  • Next-Day Shipping:
    Estimated delivery time: 1 business day (next business day).
    This expedited shipping method ensures your order arrives quickly. To qualify for next-day shipping, orders must be placed before 12 PM (Eastern Standard Time) on business days. Additional fees apply.

  • International Shipping:
    Estimated delivery time: 7-21 business days depending on the destination country.
    We offer shipping to select international locations. The shipping costs and delivery times vary depending on your region and the carrier. Customs duties and taxes may apply upon arrival in the destination country. These charges are the responsibility of the customer.

  • Signature Confirmation:
    For higher-value orders, Bixacity may require signature confirmation to ensure secure delivery. This will be clearly indicated at checkout. Signature confirmation guarantees that the package is delivered directly to the recipient, reducing the risk of theft or misdelivery.

3. Free Shipping Promotions

Bixacity occasionally offers free shipping promotions for qualifying orders. Customers may be eligible for free shipping if they meet a minimum purchase requirement. During promotional periods, the criteria for free shipping will be clearly stated on our website.

Please note that free shipping promotions apply to standard shipping only and cannot be combined with other discounts or offers. Free shipping does not apply to expedited or next-day shipping services.

4. International Shipping

We proudly offer international shipping to select countries. Our international customers can enjoy the convenience of shopping with Bixacity, but please be aware that international shipping fees and delivery times vary by destination.

  • International Delivery Time: Delivery times for international orders can range from 7 to 21 business days, depending on the destination country.
  • Customs Duties and Taxes: All customs duties, taxes, and import fees are the responsibility of the customer. These charges are determined by your local customs authorities and will be collected by the carrier at the time of delivery.
  • Tracking: International orders come with tracking, but please note that tracking information may not be available once the package reaches your destination country. If there are any issues with your order, please contact our customer support team for assistance.

If your country is not listed during checkout, please contact us at info@bixacity.com for further information on whether we can ship to your location.

5. Delivery Address

Please ensure that the address you provide is complete and accurate. Any incorrect or incomplete shipping addresses may lead to delivery delays or additional shipping charges. We recommend double-checking your shipping address to avoid issues.

If you need to change your shipping address after placing an order, please contact us immediately at info@bixacity.com. We will make every effort to update your address before the order is shipped. Once the order has been processed and dispatched, we are unable to modify the shipping address.

6. Order Tracking

After your order has been shipped, we will send you an email with tracking information. You can use the tracking number to monitor the status of your package through the carrier’s website.

If you encounter any issues with tracking or if the tracking information is not updating, please contact us at info@bixacity.com, and we will assist you in tracking your order.

7. Delays in Shipping

While we do our best to meet delivery estimates, factors beyond our control, such as weather events, holidays, or carrier delays, may impact delivery times. We do not assume responsibility for delays caused by the carrier or external factors once the package is in transit.

If your order is delayed beyond the estimated delivery time, please reach out to the carrier directly using the tracking information, or contact us for assistance. We will do our best to help resolve any issues promptly.

8. Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact us immediately. If you have selected shipping insurance, we will file a claim with the shipping carrier and provide a replacement or refund, depending on the circumstances.

If you did not opt for shipping insurance and your package is lost or damaged, Bixacity is not responsible for the cost of replacement or repair. We recommend using shipping insurance for high-value items or items that are prone to damage during transit.

9. Returns and Exchanges

For information on how to return or exchange an item, please refer to our Refund and Return Policy. We accept returns for most products within a set period after delivery, as long as the item is in new and unused condition. If you have any questions regarding returns, please reach out to us at info@bixacity.com.

10. Shipping Insurance

To provide peace of mind, we offer shipping insurance at checkout for certain orders. If you choose to purchase shipping insurance, your package will be protected against loss, theft, or damage during transit. Shipping insurance is available for an additional fee and can be selected before finalizing your order.

11. Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to contact our customer service team:

Bixacity is committed to delivering your products in a timely and secure manner. Thank you for choosing us for your luxury handbag needs. We appreciate your business and will continue to work hard to provide the best shipping service possible.