Payment Policy for Bixacity

Effective Date: January 3, 2025

At Bixacity, we are committed to providing a seamless and secure shopping experience for all our customers. This Payment Policy outlines the payment methods accepted on our website, how payments are processed, and the steps we take to ensure the security of your financial information.

By making a purchase on Bixacity, you agree to the terms and conditions outlined in this policy. Please read carefully to ensure a clear understanding of how payments are handled.

1. Accepted Payment Methods

We accept a variety of secure payment methods to accommodate our global customer base. The following payment methods are accepted on Bixacity:

  • Credit and Debit Cards: We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: For customers who prefer to use PayPal, we offer this as an alternative payment method for a secure and fast checkout process.

  • Apple Pay & Google Pay: These mobile payment options are also available for added convenience and security during checkout.

  • Gift Cards: Bixacity may offer gift cards that can be used for purchasing products on our website. Gift cards cannot be redeemed for cash.

  • Other Payment Methods: We may introduce additional payment methods in the future. If so, these will be displayed as options at the checkout.

2. Order Confirmation and Payment Authorization

Once you place an order on Bixacity, your payment method will be authorized to reserve the funds required for your purchase. You will receive an order confirmation email containing details of your order and the total amount charged.

Please note that Bixacity reserves the right to cancel or decline any order at its discretion. Orders may be declined or canceled due to issues such as:

  • Incorrect or incomplete billing information
  • Suspicion of fraudulent activity
  • Failure to verify payment details
  • Stock unavailability after order placement

In the case of a canceled order, we will notify you immediately and provide a full refund if your payment has already been processed.

3. Payment Processing and Security

Bixacity uses a secure, encrypted payment gateway to process all transactions. We take every precaution to ensure that your payment details are protected. Our website complies with PCI DSS (Payment Card Industry Data Security Standards) to safeguard your financial information.

Your payment details, including credit card numbers or PayPal credentials, are never stored on our servers. Instead, they are processed through trusted third-party payment processors who maintain their own security standards.

4. Currency and Billing

  • Currency: All payments are processed in USD (United States Dollar). If you are shopping from outside the United States, the total amount may be converted to your local currency by your payment provider, and any currency conversion fees will be the responsibility of the customer.

  • Billing Address: When placing an order, you will be required to enter your billing address. The billing address must match the address on file with your payment provider. Any discrepancies may result in the decline of your payment.

  • Sales Tax: Sales tax will be applied to your order based on the shipping address, as required by local tax laws. The tax rate will be displayed during the checkout process before you complete your purchase.

5. Payment Issues and Troubleshooting

If you experience any issues with processing your payment, please check the following:

  • Ensure that the payment information (card number, expiration date, CVV, and billing address) is entered correctly.
  • Verify that your card or payment method has sufficient funds to cover the purchase.
  • Contact your payment provider to confirm there are no holds or restrictions on your account.

If the issue persists, please reach out to our customer service team at info@bixacity.com for assistance. We are here to help resolve any issues and ensure a smooth transaction.

6. Fraud Prevention

To protect both our customers and our business, we utilize advanced fraud prevention systems. Orders flagged for suspicious activity may require additional verification before processing. In these cases, we may contact you directly via email or phone to verify your payment details.

If we suspect fraudulent activity, we reserve the right to cancel the transaction and report the incident to the relevant authorities.

7. Payment Disputes and Chargebacks

If you dispute a charge on your credit card or initiate a chargeback, we request that you contact our customer service team first at info@bixacity.com to resolve the issue directly. Chargebacks can be costly for both the customer and Bixacity, so we prefer to handle disputes amicably and efficiently.

If you do initiate a chargeback without contacting us, we reserve the right to take appropriate actions, which may include the suspension of your account and future orders. We strive to resolve all payment disputes in a fair and timely manner.

8. Refunds and Cancellations

If your order is canceled, you will receive a full refund to the original payment method used. Refunds are typically processed within 7-10 business days, depending on your payment provider.

For details on our refund policy, please refer to our Refund and Returns Policy.

9. Promotional Discounts and Gift Cards

  • Discount Codes: If you have a promotional discount code, it must be entered at the checkout to apply. Only one discount code can be used per transaction unless stated otherwise in the promotion’s terms and conditions.

  • Gift Cards: Gift cards can be used as a payment method for your order. If the value of your gift card does not cover the total amount, the remaining balance must be paid using another accepted payment method.

10. Modifications to the Payment Policy

Bixacity reserves the right to modify or update this Payment Policy at any time without prior notice. Any changes will be posted on this page, and the updated version will be effective immediately upon publication. By continuing to use our website after any changes, you agree to the updated Payment Policy.

11. Contact Us

If you have any questions or concerns regarding payments, please do not hesitate to contact our customer service team:

By completing a purchase on Bixacity, you acknowledge that you have read, understood, and agreed to the terms outlined in this Payment Policy. Thank you for shopping with us!