Privacy Policy for Bixacity

Effective Date: January 3, 2025

At Bixacity, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines the details of how we collect, store, and protect your data, and how you can exercise your rights regarding your personal information. By using our website, www.bixacity.com, making a purchase, or interacting with our services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.

1. Information We Collect

We gather personal information when you visit our website, make purchases, subscribe to our newsletters, or interact with us in other ways. The types of data we collect include:

  • Personal Information

    • Name: Full name for processing orders, customer service, and personalization.
    • Shipping and Billing Address: Address details to process and deliver orders.
    • Email Address: To communicate order status, promotional offers, and updates.
    • Phone Number: For customer service, order-related notifications, and shipping inquiries.
    • Payment Information: Credit card details, PayPal account, or other payment methods for order processing.
    • Purchase History: Record of products purchased for future order fulfillment and recommendations.

  • Technical Information

    • IP Address: Identifies the location of the device used to access our site for security and analysis purposes.
    • Device and Browser Information: Data about the device and browser you use to access our site, such as operating system, browser version, and device type.
    • Cookies and Tracking Technologies: Used to track your browsing behavior and improve the user experience.

  • Marketing and Communication Preferences

    • Subscription Details: Information regarding your subscription to newsletters and promotional offers.
    • Engagement with Marketing Communications: Tracking of email open rates, click-through rates, and other interactions with marketing campaigns.

2. How We Use Your Information

Bixacity uses your personal information for the following purposes:

  • Order Processing and Fulfillment
    We collect your personal information to process orders, complete transactions, ship products, and provide customer service. Your shipping and billing details are required to deliver your order successfully.

  • Customer Support and Service
    We use your contact details to address any questions, provide assistance with returns or exchanges, and ensure you are satisfied with your shopping experience.

  • Marketing and Personalization
    We analyze your shopping behavior to offer personalized recommendations and tailored promotions. This may include sending emails with product suggestions based on your browsing history or past purchases.

  • Payment and Transaction Management
    Your payment information is collected and processed securely to complete your transactions. We use trusted third-party payment processors that comply with industry standards to ensure the safety of your payment details.

  • Website Functionality and Performance
    We analyze how you interact with our website to improve functionality, optimize performance, and provide a seamless shopping experience. This data helps us identify site improvements and troubleshoot issues.

  • Legal Compliance and Business Protection
    We use your personal information to comply with applicable laws, regulations, and legal obligations, including responding to legal requests, enforcing our terms and conditions, and protecting the rights of our business.

3. How We Protect Your Information

We take the protection of your personal information seriously. Here are the security measures we have in place to keep your data safe:

  • Encryption and Secure Data Transmission
    We use SSL (Secure Socket Layer) encryption to secure the transmission of sensitive data, such as your payment details, during the checkout process. This ensures that your data is encrypted and protected from unauthorized access.

  • Payment Processing Security
    Our payment processors, such as PayPal and Stripe, are PCI-DSS compliant, meaning they meet the industry standards for handling and storing payment information securely. We do not store sensitive payment details on our servers.

  • Data Storage and Access Control
    Your personal information is stored securely in compliance with data protection regulations. Access to your data is restricted to authorized personnel only, and we continually update our security practices to safeguard against unauthorized access.

4. Cookies and Tracking Technologies

To improve your experience, Bixacity uses cookies and other tracking technologies to collect information about how you interact with our website. Cookies are small files that are placed on your device and allow us to recognize you when you return to our site. These technologies help us:

  • Remember your preferences, such as language selection or shopping cart contents.
  • Provide personalized content and recommendations based on your browsing behavior.
  • Monitor website traffic, user behavior, and sales data to improve site performance.
  • Measure the effectiveness of our marketing campaigns.

You have the option to control the use of cookies by adjusting the settings in your web browser. However, please note that disabling cookies may affect your ability to use some features of our website.

5. Sharing Your Information

Bixacity is committed to protecting your privacy. However, we may share your information with trusted third parties for the following purposes:

  • Third-Party Service Providers
    We may share your data with trusted companies that assist us with business operations, such as shipping and delivery services, payment processors, and email marketing providers. These companies are obligated to handle your information securely and use it only for the purpose of providing the services we request.

  • Legal and Regulatory Compliance
    We may disclose your personal information if required by law, such as in response to a subpoena, legal process, or regulatory request, or if we believe disclosure is necessary to protect our legal rights, investigate fraud, or comply with legal obligations.

  • Marketing and Advertising Partners
    With your explicit consent, we may share your contact details with third-party marketing partners to send promotional offers and advertisements. These partners may use the information to personalize ads based on your interests. You can unsubscribe from marketing communications at any time.

6. Your Rights and Choices

You have several rights regarding the personal data we hold about you:

  • Access and Correction
    You have the right to request access to the personal information we have about you. If any information is incorrect, you can request corrections. To do so, please contact us at the details below.

  • Data Deletion
    You may request the deletion of your personal data, subject to certain exceptions (e.g., if we are required to retain it for legal or business purposes). To request data deletion, please contact us.

  • Opt-Out of Marketing Communications
    You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of our emails. You can also contact us directly to opt-out of receiving promotional offers or newsletters.

  • Data Portability
    If you wish to transfer your data to another service provider, you have the right to request a copy of your personal data in a structured, machine-readable format.

7. Third-Party Links

Our website may contain links to third-party websites or services. These third parties may have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites before providing them with your personal data.

8. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information. If you believe we may have collected information from a child, please contact us.

9. Changes to This Privacy Policy

Bixacity reserves the right to update or modify this Privacy Policy at any time. If we make any changes, we will post the updated policy on this page with an updated “Effective Date.” We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

By using Bixacity’s website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal information as outlined above. We are committed to ensuring that your personal data is safe and secure while shopping with us.