Sales Policy for Bixacity

Effective Date: January 3, 2025

At Bixacity, we are committed to offering high-quality luxury handbags and providing a seamless shopping experience for our valued customers. This Sales Policy outlines the terms and conditions under which we sell our products. By purchasing from Bixacity, you agree to comply with the terms and conditions outlined in this policy.

1. Product Availability

We make every effort to ensure that the products listed on our website are in stock and available for purchase. However, in some cases, certain products may be out of stock due to high demand or other reasons. If the item you ordered is not available, we will notify you immediately via email or phone. You will have the option to:

  • Wait for the product to become available again
  • Select an alternative product
  • Cancel your order and receive a full refund

2. Pricing and Payment

  • Pricing: All prices on the Bixacity website are listed in USD (United States Dollar) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice, but once an order is confirmed, the price is locked in for that order.

  • Payment Methods: We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways. We may also accept other forms of payment, such as gift cards or promotional codes, as specified during the checkout process.

  • Payment Authorization: When placing an order, the total payment amount will be authorized, and the funds will be reserved by your payment provider. The charge will only occur once the order is processed and shipped.

  • Security: We use secure, encrypted payment processing systems to ensure your payment information is handled safely. We do not store any sensitive financial information on our servers.

3. Order Confirmation and Acceptance

Once your order is placed, you will receive an order confirmation email with details of your purchase. This email serves as acknowledgment of your order and the successful transaction.

Order Acceptance: Please note that Bixacity reserves the right to refuse or cancel any order at our discretion. Common reasons for order cancellations include:

  • Incorrect billing or shipping information
  • Suspicion of fraudulent activity
  • Inability to verify payment
  • Products no longer available or out of stock

If we cancel your order, you will be notified immediately, and any funds that have already been charged will be refunded in full.

4. Shipping and Delivery

  • Shipping Rates: Shipping costs are calculated during the checkout process based on the destination and weight of the products in your order. We offer different shipping options, including standard, expedited, and express shipping.

  • Processing Time: Orders are typically processed within 1-2 business days of receiving your order, subject to payment verification. You will receive an email notification once your order has been shipped, including tracking information if applicable.

  • Delivery Time: Delivery times vary depending on your location and the shipping method selected. Domestic orders typically arrive within 5-7 business days, while international shipping may take 7-14 business days or longer. Delivery times are estimates and can be affected by factors such as weather, holidays, or customs delays.

  • International Shipping: We offer international shipping to select countries. Please note that any customs duties, taxes, or import fees are the responsibility of the customer. These charges are not included in the purchase price or shipping fee and will be collected upon delivery.

  • Lost or Damaged Items: If your order is lost or damaged in transit, please contact our customer service team immediately. We will investigate the issue and work with the carrier to resolve it. If the item is deemed lost or damaged, we will offer you a replacement or refund based on your preference.

5. Returns and Exchanges

For details regarding returns and exchanges, please refer to our Return and Refund Policy. To ensure a smooth return process, please keep the following in mind:

  • Return Period: You have 30 days from the date of delivery to request a return or exchange.
  • Condition: Returned items must be in new, unused condition with all original tags and packaging.
  • Non-Returnable Items: Items marked as “final sale” or “non-returnable” cannot be returned or exchanged.

If your return is accepted, you will receive a full refund, minus any applicable shipping fees, to the original payment method used.

6. Promotions and Discounts

From time to time, Bixacity may offer promotions, discounts, or special offers. These offers may have specific terms and conditions, which will be communicated clearly on our website or via promotional emails.

  • Promo Codes: If you are using a discount code, it must be entered during the checkout process. Only one promo code can be applied to an order at a time.
  • Exclusions: Some items, such as gift cards, may be excluded from promotional offers. Check the specific terms of the offer for details.

7. Sales Tax

Sales tax will be applied to orders based on your shipping address and applicable local laws. The tax rate is calculated and displayed during the checkout process.

8. Customer Service and Support

At Bixacity, we pride ourselves on delivering exceptional customer service. If you have any questions, concerns, or issues with your order, please do not hesitate to contact our customer support team:

Our customer service team is available Monday through Friday, from 9 AM to 6 PM EST, and will be happy to assist you with any inquiries related to your order, product availability, or any other concerns.

9. Limitation of Liability

Bixacity is not responsible for any damages or losses arising from the use of our website, products, or services, except as required by law. We make every effort to provide accurate and reliable information, but we do not guarantee that the website or products will meet your specific expectations or that the website will be free of errors.

10. Modifications to the Sales Policy

Bixacity reserves the right to modify or update this Sales Policy at any time. Changes to this policy will be posted on our website, and the effective date of the updated policy will be clearly stated. By continuing to use our website and purchase products, you agree to the updated terms.

By purchasing from Bixacity, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Sales Policy. We look forward to providing you with luxury handbags and an exceptional shopping experience. Thank you for choosing Bixacity!