Refund and Return Policy for Bixacity

Effective Date: January 3, 2025

At Bixacity, we are committed to providing you with the highest quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy to ensure a seamless shopping experience. Please carefully read through the following policy, which explains how you can return items and request a refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be made within 30 days from the date of receipt.
  • Condition: Items must be in new, unused condition with all original tags and packaging intact. Items that have been worn, washed, or damaged will not be accepted for returns.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
  • Non-returnable Items: The following items cannot be returned:
    • Gift Cards
    • Final Sale Items: Any product marked as “final sale” or “non-returnable” at the time of purchase is not eligible for return.
    • Personalized or Customized Items: Products that have been customized or made to order cannot be returned unless defective.

2. How to Return an Item

To return an item, please follow these simple steps:

  1. Contact Us:
    Email us at info@bixacity.com or call (631) 265-2385 within 30 days of receiving your order. Please provide your order number and the reason for your return. We will send you a return authorization number (RAN) and instructions on how to proceed with your return.

  2. Prepare the Item for Return:
    Carefully pack the item(s) in the original packaging, including all original tags, labels, and accessories. Attach the return authorization number (RAN) to the package.

  3. Ship the Item:
    Return the item to the address provided by our customer service team. Please note that you are responsible for the shipping costs associated with the return unless the return is due to an error on our part (e.g., receiving a defective or incorrect item). We recommend using a trackable shipping service to ensure the safe return of your product.

  4. Return Processing:
    Once we receive your returned item(s), our team will inspect the product(s) to ensure they meet the return conditions. Upon approval, we will process your refund or exchange according to your preference.

3. Refunds

If your return is approved, you will receive a refund based on your original payment method. Please note the following:

  • Refund Processing Time: Refunds will be processed within 7-10 business days from the date we receive and inspect your returned item(s).
  • Shipping Costs: Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., damaged, defective, or incorrect items).
  • Method of Refund: Refunds will be issued to the original payment method used during the purchase. If the payment was made by credit card, it may take several additional days for the refund to reflect in your account due to processing times by your bank.

4. Exchanges

If you wish to exchange an item for a different size or color, we recommend initiating a return and then placing a new order for the desired product. If your exchange is due to a defective or incorrect item, please contact our customer service team for assistance in processing the exchange.

5. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please notify us immediately by contacting customer service at info@bixacity.com or (631) 265-2385. We will provide a prepaid return shipping label and process a full refund or exchange, including shipping costs. Please provide photos of the damaged or incorrect item to assist us in resolving the issue.

6. Return Shipping Costs

Unless your return is due to a mistake on our part (e.g., you received a defective or incorrect item), you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value. We are not responsible for items lost in transit during the return process.

7. Late Returns

If you return an item after the 30-day return window, it may not be eligible for a refund or exchange. In some cases, we may offer store credit for late returns on a case-by-case basis, at our discretion. Please contact our customer service team for more details.

8. International Returns

For customers outside the United States, we accept returns in the same manner as domestic returns, but please note that:

  • Return Shipping: Customers are responsible for the cost of return shipping.
  • Customs and Duties: Any customs or import duties on international returns are the responsibility of the customer.

9. Store Credit

In some cases, if a return is not eligible for a full refund, we may offer you store credit for the returned item(s). Store credit can be used toward future purchases on Bixacity and is valid for 6 months from the date of issuance. Store credit is non-transferable and cannot be redeemed for cash.

10. Contact Information

If you have any questions or need assistance with a return or refund, please contact our customer service team at:

Bixacity is dedicated to ensuring your shopping experience is as smooth as possible. If you are unsatisfied with your purchase, we will do our best to resolve the issue and ensure your satisfaction. Thank you for choosing Bixacity for your luxury handbag needs.